Returns and Refunds
At Pretty Cute we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help
Eligibility:
- Items must be returned within 14 days of the delivery date.
- Items must be unused, unworn, and in their original condition with all tags attached.
How to Initiate a Return:
- Contact our customer support team at support@prettycutelabel.com with your order details and reason for return.
- Our team will provide you with a return authorization and instructions on how to proceed.
Refund or Exchange:
- Upon receiving the returned item, our team will inspect it for eligibility.
- Once approved, you can choose to receive a full refund to your original payment method or an exchange for another item of equal value.
Return Shipping:
- The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g. wrong item sent).
- We recommend using a trackable shipping method to ensure the safe return of the item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving the order.
- Provide clear photos of the damage or defect along with your order details, and we'll be happy to assist you.
We strive to make your return experience as straightforward as possible. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team at support@prettycutelabel.com.